Refund policy

Once any ROXIFY VERIFIED PRODUCT has been used for 7 days the iterm may not be returned due to 🚫 customer hygienic satisfaction polices.

We have a 7 - day return policy, which means you have 6 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at roxify.0@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at roxify.0@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately If iterm/iterms are damaged please send proof of the VERIFIED ROXIFY /iterms and detailed description of the faults through ROXIFY store email", we at your service.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

International Union Polices
If not in South Africa then note with standing the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 8 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at roxify.0@gmail.com.

NOTE : May any delayed response occur we would also like to apologize for any further inconveniences.
 due to such high demand @ ROXIFY
 we working at our best to serve you, we sincerely apologize. 
- ROXIFY